Associate Desktop Support Specialist

Industrial Light & Magic is hiring a talented and motivated Associate Desktop Support Specialist to join our Sydney team!

As an Associate Desktop Specialist, you will provide critical, hands-on operations support in a fast-paced production environment. You will be the front line, ensuring our creative and technical teams have the stability and performance they need.

What will you be doing?

•  Front-Line Troubleshooting: Research, diagnose, document, and promptly resolve technical issues across a diverse range of systems: Windows, SCCM, Alma Linux, MAC OSX, MS Office, Google Workspace, Email, Internet connections, and hardware/peripherals.

• System Deployment & Repair: Efficiently install, configure, and troubleshoot software in Linux, MacOS and Windows environments. You'll also work with Production Engineers to manage and repair PC environments.

• User Management: Manage end-user expectations and system issues with professional, courteous service. You will effectively communicate status updates and changes to staff and stakeholders.

• Networking & Integration: Set up, upgrade, and integrate computer systems (including printers, scanners, and tablets) with minimal user interruption across Linux, Macintosh, and Windows systems.

• Process Improvement: Proactively analyze existing processes, identify areas for enhancement, and actively participate in team discussions to drive process creation and improvement.

• Security & Administration: Handle the fundamentals of IT security protocols, including routine account administration and mail/printing system administration.

To be a contributing member of this team, you will have a mix of these skills:

We're looking for a highly capable, self-starting team player with a passion for technology and exceptional customer service skills.

Key Requirements:

•  Education/Experience: A Diploma or Bachelor's Degree in Computer Science (or equivalent), or relevant desktop support experience in a fast-paced production setting.

• Linux Proficiency: Strong skills in Linux operating systems (CentOS primarily). Command line experience is required. Remote management and scripting experience are a plus.

• Technical Acumen: Excellent understanding of technology and how client-side systems interact with the larger IT infrastructure.

• Soft Skills: Excellent technical, verbal, and written communication skills. 

• You must be professional, friendly, detail-oriented, and able to manage time effectively, triage, and prioritize tasks based on production needs.

• Physical Requirement: Must be able to lift 22 KGs (approximately 50 lbs) on a regular basis.

• Availability: Must be willing to participate in a rotating on-call schedule.

• Experience with Windows 11 operating systems

• Experience supporting 3D artists, software developers, or working within a creative production environment, is a plus. 

Please note: This is an entry-level opportunity perfectly suited for a local IT Graduate, looking to start their career.

• This role is required to be onsite in Sydney.

JoinILM

This position is with Lucasfilm Entertainment Company Ltd. LLC, which is part of a business segment we call Industrial Light & Magic. Lucasfilm Entertainment Company Ltd. LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.