Senior Systems Engineer

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!

Set sail on a career like no other! As a Senior Systems Engineer with Disney Cruise Line, you'll join a dynamic team responsible for cutting-edge device management and operational support across our spectacular fleet of ships, private islands, and shoreside operations. The technology you support directly enhances the magic our guests experience every day—and makes life on board smoother and more efficient for our dedicated crew.  You'll bring your technical expertise to a wide range of endpoints, including PCs, macOS, Android, iOS, Linux, printers, antennas, and more. No two days are the same—and your impact will be seen across land and sea. This role also includes exciting travel opportunities to ports and other destinations around the globe as you help bring projects to life and support ship operations firsthand.

What You’ll Do

• Assist with the oversight, management, and maintenance of our PC, mobile infrastructure and/or shipboard systems and servers, ensuring optimal performance, security, and user satisfaction.

• Research and PoC next generation technologies for long term planning and evolution of our infrastructure and endpoint strategies.

• Participate in project efforts such as PC refresh, mobile device lease management, and new build imaging and deployments, including but not limited to budgeting, procurement, and vendor management.

• Design and suggest ways to expand automation and desired state configurations in the Infrastructure Ops space

• Additional Tasks such as image, install, configure, and manage shipboard endpoints, package and distribute software applications, device collection,  support new users and groups in active directory, and other duties as assigned

• Provide on-site and remote technical support for applications and hardware on our ships and on-shore locations

• Warehouse logistics including processing equipment repairs and shipping project hardware

• Travel to remote ports to setup embarkation equipment and provide training and technical support (up to 10%)

Required Qualifications & Skills: 

• 5+ years relevant experience in IT, technical support, hardware management and/or computer systems engineering

• Validated Microsoft Endpoint Configuration Manager administrator

• Direct experience centrally managing Windows devices in a large enterprise environment leveraging MECM (SCCM)

• 3+ years of experience using scripting skills to automate tasks (PowerShell, YAML, Python, etc.)

• Strong knowledge of Windows, MacOS, Android, and iOS operating systems

• Hands on experience with hardware installations such as PCs, cabling, peripherals. etc.

• Self-starter with ability to take initiative and balance multiple priorities with minimal direction

• Demonstrated strong communication and design skills, both verbal and written

• Able to diagnose simple to complex system and process problems utilizing exceptional troubleshooting methodology

• Must be able to travel between multiple Orlando locations and Port Canaveral with personal vehicle

Preferred Qualifications: 

• Related industry certification/s (Windows, MacOS, Android, iOS, etc.)

• Familiarity with ServiceNow, Jira, and/or other Ticketing tools

• Familiarity with Confluence (or other documentation/wikis)

• Demonstrated experience with AirWatch/WorkSpaceOne

• Experience with JAMF, Ground Control, and/or Ansible/AWX

Required Education: 

• Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study and/or equivalent work experience

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