Part-Time Call Center Associate

Part-Time Call Center Associate

The legendary El Capitan Theatre made its debut on May 3, 1926, as Hollywood's First Home of Spoken Drama. This grand theatre has been restored to its original elegance, boasting a Spanish Colonial exterior and a colorful and lavish East Indian interior designed by San Francisco architect G. Albert Lansburgh. The El Capitan Theatre has undergone a museum-grade renovation, this includes the stage, which has been restored to its original 1926 legitimate-theater dimensions, a newly installed high-speed lift center stage, lights, recently remodeled dressing rooms, and state-of-the-art special effects. The theatre offers 1,000 seats and a Dolby SR-D audio system. As an exclusive first-run theatre for Walt Disney Studios, Twentieth Century, Marvel Studios, and LucasFilm. The El Capitan Theatre has hosted live stage shows, world premieres, and other special events that have helped restore showmanship to Hollywood Boulevard.

Cast Members with a positive attitude and excellent communication skills to provide support to ticket sales team. Cast member needs to be flexible with scheduling, including early mornings and weekends. Schedules range from 20hrs to 40hours per week.

Responsibilities and Duties of the Role:

• Primary responsibilities include handling all types of ticket/event inquiries; including sales and customer service.

• Guest Service the incoming and outbound calls selling tickets

• Responsible for groups and individuals as well as ability to up-sell for add-on events, merchandise and/or birthday parties.

• Collect payment in professional manner and follow up on payment as needed.

• Provide accurate and helpful information about movie showtimes, tickets, and concessions

• Resolve customer inquiries and concerns in a professional and courteous manner

• Process refunds and exchanges for tickets and concessions

• Manage and respond to all Credit Card disputes

• Work with other departments to resolve customer issues

• Stay up-to-date on movie theater policies and procedures

• Maintain a positive and friendly demeanor

Required Education, Experience/Skills/Training:

• Able to follow through with minimal supervision; asking questions as needed.

• Must be able to multi-task, ability to work efficiently and calmly under pressure, in a busy and distracting environment.

• Capability to work flexible schedule that can change week to week; availability to work weekends, evenings, special events, and/or holidays depending on needs of the business.

• Must have excellent written and verbal skills and be very detail oriented.

• Be energetic, enthusiastic with strong phone manners and skills; good articulation skills as well as customer service experience valued.

• Intermediate to advanced computer-based skills with working knowledge of Microsoft Excel, Word, as well as the Internet, with the ability to learn new programs quickly.

• Excellent interpersonal skills; strong negotiation ability and sensitivity to Guest’s needs.

• Spanish speaking, Bi-lingual a plus.

• Perform additional duties as required.

The hiring range for this position in Los Angeles, CA is $20-25/hr. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.