Investigative Research Specialist
応募 後で応募 Job ID 10087404 勤務地-都市 アナハイム, カリフォルニア州, アメリカ合衆国 勤務地-国 Disneyland Resort 掲載日 2024/04/22仕事内容:
About the Role & Team
The Investigative Research Specialist conducts research data analysis through various investigative techniques and practices. The Investigator Research Specialist will be working in conjunction with an experienced Investigator on Security-related investigations, programs, and projects and conduct research analysis.
This position reports to the Manager, Security Investigations.
This is a Full-Time role that requires working on weekends and holidays.
What You Will Do
Conduct research analysis into unlawful activities and violations of Company policies and procedures in an efficient, detailed, and professional manner.
Track and analyze emerging trends regarding fraud, theft, and other potential criminal activity.
Use open-source and social media platforms to help identify subjects related to criminal activity.
Prioritize multiple tasks and responsibilities in a fast-paced environment while maintaining positive collaborative relations with various partners.
Author detailed professional reports based on analysis and maintain well-organized and accurate files.
Interact over the phone or chat messaging to identify potential fraud, fraud trends, and or theft.
Ability to be flexible with work hours to respond to urgent issues and the situational needs and requirements of the workload.
Maintain strict discretion and confidentiality.
Ability to work both independently and with investigators on initiatives for security, investigative enhancements, and process improvements.
Interface, as necessary, with Management concerning ongoing investigations and related investigative matters.
Build and maintain effective working relationships with law enforcement and other internal and external business partners.
Ability to partner with other Disneyland Resort business units to develop and implement Employee training to maintain awareness and minimize incidents.
Communicate directly with guests and banks as part of ongoing fraud investigations. Connect with potential victims of fraud to establish evidence of a crime before providing a detailed report to internal and external law enforcement.
Required Qualifications & Skills
Highly developed PC skills and knowledge of Microsoft Office, Excel, and other software and tools used for reservation and ticketing-based applications.
Organization and time management skills
Knowledge of open-source and social media platforms
Demonstrated positive relationship skills.
Demonstrated attention to detail skills.
Proven problem-solving and decision-making skills.
Demonstrated strong written and verbal communication skills.
Willingness to learn new software applications.
Seek guidance/approval and communicate as appropriate.
Preferred Qualifications
Prior experience in guest information, ticketing, and reservation sales
Knowledge of Galaxy, Opera, and Travel Box systems
Guest Services Suite (GSS)
Experience working in a small team environment.
Effective conflict resolution techniques
Prior case or project management skills
Excellent verbal and written communication skills
Ability to collaborate with all levels of management.
Ability to balance and prioritize multiple projects.
Required Education:
Associate degree or equivalent work experience
Preferred Education:
Bachelor's degree or equivalent experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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The pay rate for this role in California is $29.40 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Disneyland Resort について:
Walt Disneyが1955年7月17日にDisneylandを開業した時、彼はここが世界中の喜びとインスピレーションの泉となるようにと願いました。それ以来、Disneyland Resortは8億人をこえるゲストを迎え、有名な2つのDisneyテーマパークと3つのホテル、Downtown Disney Districtと呼ばれるショッピング、ダイニング、エンターテイメントエリアを備えた、約500エーカーを超える広さの、多岐にわたる世界クラスのファミリー・リゾートとなるまでに成長しました。Disneyland Resortは、創造力と技術、イノベーションを組み合わせて、ストーリーテリングを新たなレベルへと引き上げ、キャストは日々来場する何千人ものゲストの生活にDisneyのマジックを届ける役割を担っています。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Walt Disney Parks and Resorts U.S., Inc. という事業部門の一つである Disneyland Resortでのお仕事です。
Walt Disney Parks and Resorts U.S., Inc. は、機会均等雇用主です。人種、肌の色、宗教、性別、年齢、国籍、性的指向、性自認、障害、保護を受けている退役軍人であるという立場、又はその他の連邦、州、若しくは現地の法により禁じられている事由に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。