Premier Services VTC Analyst
応募 後で応募 Job ID 10136769 勤務地－都市 バーバンク, カリフォルニア州, アメリカ合衆国 / サンタモニカ, カリフォルニア州, アメリカ合衆国 / ブリストル, コネチカット州, アメリカ合衆国 / ワシントン, ワシントン・コロンビア特別区, アメリカ合衆国 / ニューヨーク, ニューヨーク州, アメリカ合衆国 / Celebration, フロリダ州, アメリカ合衆国 / アナハイム, カリフォルニア州, アメリカ合衆国 / オーランド, フロリダ州, アメリカ合衆国 / サンフランシスコ, カリフォルニア州, アメリカ合衆国 勤務地－国 ESPN 掲載日 2025/11/14仕事内容:
DEPARTMENT DESCRIPTION
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
TEAM DESCRIPTION
As a Premier Services VTC Analyst, you'll be a key member of the Premier Services Team—a specialized, trusted group known for fast response, grace under pressure, and an obsession with getting it right the first time. This role uniquely combines white-glove VIP concierge style technology support with deep expertise in modern AV and collaboration ecosystems.
You'll support VIP and general population of customers with their complete technology needs while specializing in video conferencing, collaboration platforms, and meeting room technologies. If you love solving problems that matter at the highest levels of an organization and thrive on variety—from troubleshooting a laptop to optimizing a boardroom AV system—this is where you belong.
WHAT YOU’LL DO
- Provide rapid, priority response to issue reports via ticket, phone, chat, or in-person, etc —24/7 as needed.
- Deliver a seamless, white-glove experience across devices, offices, and events.
- Acquire, configure, and deploy connected devices, and peripherals, ie. Codecs, TV, desktop and mobile devices etc.
- Document all work performed in the form of tickets via ITIL tools and processes.
- Collaborate closely with vendors and internal partners.
- Troubleshoot, Isolate and resolve issues to minimize downtime.
- Support and optimize Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and other unified communication platforms.
- Provide expert on-site meetings and event support—ensuring every presentation, broadcast, and high-profile call runs flawlessly. Trained and capable if acting as A.1, TD, Camera operation.
- Monitor performance metrics and implement proactive improvements, UAT, and proactive maintenance using all available tools.
- Maintain accurate configuration, change, and asset documentation aligned with enterprise standards.
- Work occasional overtime as needed to complete critical requests or provide continuity during coverage transitions.
REQUIRED QUALIFICATIONS & SKILLS
Minimum of 3 years of related work experience, including technical support experience in enterprise environments.
Field experience supporting executives or VIP users in a fast-paced environment.
Proven track record of delivering white-glove, concierge-level technical support.
Fluency with Windows, macOS, iOS, Android, Active Directory, Cisco VOIP, JAMF, Citrix, VPN, and Microsoft 365.
Deep knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI.
Strong grasp of signal flow, conferencing hardware, and troubleshooting from component to cloud.
Calm, confident communicator with exceptional customer-service instincts and executive presence.
Highly organized, detail-oriented, and comfortable managing multiple priorities independently.
PREFERRED QUALIFICATIONS
Experience supporting live events and executive/VIP meetings.
Familiarity with LLM or Generative AI tools that enhance productivity or automate workflows.
Experience with ServiceNow or similar ITIL-based ticketing systems.
Exposure to Teams Admin Center, Cisco Control Hub, Pexip, Vyopta, or Appspace.
Experience with Crestron programming, Dante audio, Sennheiser audio systems, and digital audio mixing boards.
*nix operating system administration skills/experience.
HTML, CSS, and JavaScript literacy.
Relevant advanced certifications:
- CTS (Certified Technology Specialist) or CTS-D/CTS-I
- CCNA (Cisco Certified Network Associate) or higher
- ITIL Foundation or ITIL Practitioner
- Microsoft certifications (Azure, Teams, Modern Desktop Administrator)
- Cisco certifications (CCNP Collaboration, Webex specialist)
EDUCATION
Bachelor's degree in Computer Science, Engineering, AV/Video Production, or related technical field—or equivalent hands-on experience with relevant certifications
The hiring range for this position in Bristol, CT is $97,500 to $130,700 per year; in Burbank/Santa Monica, CA is $97,500 to $130,700 per year; in Anaheim, CA is $97,500 to $130,700 per year; in Washington, DC is $97,500 to $130,700 per year; in New York, NY is $102,100 to $136,900 per year; and in San Francisco, CA is $106,800 to $143,200 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
ESPN について:
ESPNの仕事は、ここでしか味わえない体験が詰まっています。それは、視聴者にとって使い勝手の良い新しいサービスを常に考えているからです―視聴者がどこでもどんな方法でもスポーツを楽しめるよう取り組んでいます。私たちは毎日、勝算を気にせず自分達自身を超え続けようとするダイナミックな文化の中で、誰もやらなかったことに挑んでいます。最新の技術、革新的なアイデア、世界レベルの才能があふれるESPNでは、毎日が驚きの連続です。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは ESPN, Inc という事業部門の一つである ESPNでのお仕事です。
ESPN, Inc は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。