Sr Salesforce Developer
応募 後で応募 Job ID 10132086 勤務地－都市 サンタモニカ, カリフォルニア州, アメリカ合衆国 / グレンデール, カリフォルニア州, アメリカ合衆国 / サンフランシスコ, カリフォルニア州, アメリカ合衆国 / ニューヨーク, ニューヨーク州, アメリカ合衆国 / サンアントニオ, テキサス州, アメリカ合衆国 勤務地－国 Disney Direct to Consumer 掲載日 2025/10/02仕事内容:
This is not a remote role. You must be in the local area or willing to relocate to the locations listed.
DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s Direct-to-Consumer (DTC) experience through strategic hard work and determination.
Job Summary:
The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX’s Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team.
The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce’s features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions.
In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives.
The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you!
Responsibilities and Duties of the Role:
- Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives
- Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura..
- Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options
- Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines
- Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates
- Document technical decisions and maintain comprehensible documentation for future reference
- Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives
- Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance
Required Education, Experience/Skills/Training:
● Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus.
● Must have 6+ years hands-on Salesforce Development experience
● Track record of building high-quality software and innovative features
● Direct experience with implenting technology transformation initiatives
● Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs
● Experience with Salesforce integrations and APIs
● Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps)
● Must have Salesforce Platform Developer I and II or other Developer Certifications
● Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects
● Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
● Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
● Excellent problem-solving and analytical skills
● Flexibility to work night and weekends, as needed
Nice to Haves:
● 4+ years experience developing solutions on Salesforce platform
● 2+ years experience architecting solutions on Salesforce platform
● 1+ years designing & developing on MuleSoft
● Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder
● Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist
● Hands-on DevOps experience with Copado or other tools
● Prior experience with supporting NICE CXOne Platform
● Streaming media industry or other subscription-based service experience
● Experience with global and remote teams
#DISNEYTECH
The hiring range for this position in different regions is $120,400.00-$161,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
その他:
DISNEYTECHDisney Direct to Consumer について:
Disney’s Direct to Consumerチームは、Disney Entertainment内のHuluとDisney+のストリーミング事業を統括し、The Walt Disney Companyのクラス最高のストーリーテリングを世界中のファンや家族に届けています。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Hulu, LLC という事業部門の一つである Disney Direct to Consumerでのお仕事です。
Hulu, LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。