Spa Host/Hostess- Full & Part Time, $29.44/Hour

仕事内容:

職責／担当・主要業務:

• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments
• Review guest appointment/schedules as needed
• Acknowledge and greet Guests who enter and leave the spa facilities
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
• Utilize spa computers with skill and proficiency
• Maintain a Spa Desk Bank
• Answer the phone promptly and use the guest’s name throughout the phone conversation
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area
• Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
• Maintain a clean, safe, fully stocked and well organized work area
• Handle guests questions and concerns professionally and courteously
• Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
• Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends

必須要件:

• Must be detail oriented and have the ability to multi task
• Must have enthusiasm and possess excellent guest service skills
• Excellent communication and listening skills
• Enjoy working with people and possess a friendly and outgoing personality
• Follows Open/Close procedures including, but not limited to counting out and balancing of funds at beginning and end of shifts
• Adhere to loss prevention guidelines
• Follow stock replenishment procedures
• Prior retail and/or sales experience helpful; comfortable with suggestive selling
• Basic mathematical skills are necessary

望ましい経験／スキル:

• Prior concierge or reservation sales experience preferred – familiarity with spa products/services and terminology helpful
• Sales training preferred
• Computer knowledge and ease of use
• Knowledge of Hawaiian/Japanese language preferred

その他:

SCHEDULE AVAILABILTY
Part-Time: Must be available for a minimum of 3 full days of availability, including one weekend day (Saturday or Sunday). Must be available to work up to 40 hours per week during training.

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

SUBMITTING YOUR APPLICATION
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Keyword: AULANI CASTING, AULANICASTING, Laniwaispa

The pay rate for this role in Hawaii is $29.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.