Systems Engineer (Project Hire)
応募 後で応募 Job ID 10130318 勤務地－都市 オーランド, フロリダ州, アメリカ合衆国 勤務地－国 Disney Experiences 掲載日 2025/09/23仕事内容:
At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the Digital Delivery and AI organization within Disney Experiences Technology.
The Systems Engineer will report to the Manager, Technology in the Guest Content Experience team.The Systems Engineer works closely with product owners, platform architects, and engineering teams to manage configurations, optimize workflows, resolve incidents, and maintain service health across multiple interconnected systems.
About the Role
The Systems Engineer will support, configure, and enhance enterprise applications in the GCX digital experience portfolio, including RWS Tridion Content Management System (D-Scribe), Customer Data Platform/AEP (Shuri), and Ant-Man Services APIs. This role focuses on ensuring platform stability, integrating services, and delivering technical solutions that improve content delivery, personalization, and data services for guest-facing and internal applications.
The Systems Engineer works closely with product owners, platform architects, and engineering teams to manage configurations, optimize workflows, resolve incidents, and maintain service health across multiple interconnected systems.
This is a Project Hire role, ending in September 2027.
What You’ll Do
1. Platform Support & Configuration
Serve as a subject matter expert for system configurations in content management, personalization, and API-based service integrations.
Configure, test, and maintain data structures, workflows, and tagging schemas in Shuri, D-Scribe, and Ant-Man.
Perform routine audits and updates to ensure platform performance, compliance, and data accuracy.
2. Integration & Quality Control
Support and validate integrations between content, personalization, and service APIs.
Conduct configuration reviews to identify risks, resolve inconsistencies, and ensure adherence to standards before release.
Document configuration changes, integration mappings, and operational procedures.
3. Monitoring & Incident Management
Proactively monitor platform health, performance, and telemetry using tools such as Splunk, Grafana, and AppDynamics.
Triage and resolve incidents related to content workflows, personalization rules, and service API calls.
Collaborate with vendor support teams to resolve tickets and ensure adherence to SLAs.
4. Business Partner & Stakeholder Support
Provide technical guidance to product and business teams on platform capabilities and best practices.
Assist with application access management, feature demonstrations, and training.
Maintain platform documentation, configuration guides, and troubleshooting resources.
Required Skills & Experience:
3+ years supporting enterprise platforms in content management, personalization, or service API domains.
Proficiency in SQL querying, HTML/CSS, and API testing tools such as Postman.
Experience with RWS Tridion CMS (D-Scribe), Adobe Experience Platform (Shuri), and API-driven service platforms.
Familiarity with CI/CD pipelines and cloud environments (AWS, Azure).
Experience with monitoring and logging tools such as Splunk, Grafana, and AppDynamics.
Strong analytical and problem-solving skills, with attention to detail and accuracy.
Preferred Qualifications:
Demonstrated experience in a systems engineering or application support role.
Experience in cross-platform integration and service configuration for high-volume enterprise applications.
Knowledge of data governance, tagging frameworks, and personalization strategy.
Excellent communication skills for cross-functional collaboration and stakeholder engagement.
Education:
Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Disney Experiences について:
Disney Experiencesは、テーマパーク、リゾート、クルーズ船、ユニークなバケーション体験、製品などを通じて、ディズニーのストーリーとフランチャイズの魔法を世界中に届けています。ディズニーは、米国、欧州、アジアの6つのリゾート、トップレーティングのクルーズライン、人気のバケーションオーナーシッププログラム、受賞歴のあるガイド付きファミリーアドベンチャービジネスを有し、旅行業界でひときわ輝いています。さらに、ディズニーのグローバルコンシューマー製品事業には、世界をリードするライセンスビジネス、世界最大の子ども向け出版ブランド、あらゆるプラットフォームのゲームにおける世界有数のライセンシング、世界中のロケーションおよびオンラインのディズニーストアがあります。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Walt Disney Attractions Technology LLC という事業部門の一つである Disney Experiencesでのお仕事です。
Walt Disney Attractions Technology LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。