Sr Systems Engineer
応募 後で応募 Job ID 10158207 勤務地－都市 オーランド, フロリダ州, アメリカ合衆国 勤務地－国 Disney Experiences 掲載日 2026/08/26仕事内容:
“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the Guest Content Experience organization within Technology & Digital for Disney Experiences. The Senior Systems Engineer will report to the Manager, Software Engineering.
About The Role & Team:
The Guest Content Experience Systems Engineering team supports the enterprise platforms and operational processes that enable content management, digital asset management, personalization, localization, and reliable digital experiences. The team partners with product, software engineering, quality assurance, operations, and business teams to configure and improve platforms, support software delivery, and maintain production stability.
What You'll Do:
Configure, administer, support, and continuously improve enterprise platforms supporting content management, digital asset management, personalization, localization, and production operations
Analyze, troubleshoot, and resolve complex application, platform, workflow, and integration issues across consumer- and employee-facing enterprise systems
Support platform configuration, structured data validation, workflow management, environment readiness, and release validation for new use cases and user stories
Read, interpret, and validate JSON structures and REST service responses using tools such as Postman to confirm data accuracy and expected system behavior
Monitor platform health, performance, and availability using enterprise observability tools; lead incident triage, root cause analysis, service restoration, and follow-up improvements
Execute change and release management processes, including ServiceNow change records, technical reviews, deployment readiness, validation, and production support
Partner with product, software engineering, quality assurance, operations, and business teams to deliver platform enhancements and resolve cross-system dependencies
Develop and maintain configuration standards, technical documentation, operational procedures, support runbooks, and knowledge resources
Required Skills & Qualifications:
Minimum 5+ years of related experience supporting enterprise applications, digital platforms, or production systems
Technical experience with consumer- and employee-facing enterprise systems in high-availability environments
Experience configuring and supporting enterprise content management, digital asset management, personalization, localization, or comparable platforms
Strong application troubleshooting, incident management, root cause analysis, and production stabilization skills
Proficiency with SQL and data validation across relational or NoSQL technologies
Proficiency reading and validating JSON structures, REST service responses, and system integrations using tools such as Postman
Experience with AWS cloud services and cloud-based application support
Experience with monitoring and observability tools such as Splunk, Grafana, AppDynamics, or CloudWatch
Experience with change and release management processes and tools such as ServiceNow and Jira
Familiarity with distributed version control and CI/CD practices
Experience working in an Agile delivery environment using Jira, Confluence, or similar tools
Strong communication, technical documentation, collaboration, and customer-service skills, with a proactive approach to continuous learning and emerging technologies
Preferred Qualifications:
Experience supporting large-scale content, asset, personalization, or localization platforms
Experience with AWS services such as Lambda, S3, CloudWatch, API Gateway, ECS, or related technologies
Familiarity with platform configuration, publishing workflows, metadata, tagging, schemas, and content lifecycle processes
Experience supporting REST-based integrations and validating data across interconnected enterprise systems
Experience with production change control, release readiness, incident reviews, and operational improvement
Familiarity with scripting or automation using Python, PowerShell, Bash, or comparable technologies
Experience mentoring Systems Engineers and providing technical guidance across delivery and sustainment work
Demonstrated use of AI productivity tools, such as Microsoft Copilot, OpenAI ChatGPT, or Anthropic Claude, to improve analysis, documentation, troubleshooting, or workflow efficiency
Familiarity with CI/CD, containerization, infrastructure automation, or cloud observability practices
Ability to communicate platform health, technical risks, and recommendations to technical and business partners
Advanced coursework or certifications in cloud technologies, systems engineering, enterprise platforms, or related disciplines
Required Education:
Bachelor's Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
#DISNEYTECH
The hiring range for this position in Orlando, FL is $111,900.00 to $150,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
その他:
DISNEYTECHDisney Experiences について:
Disney Experiencesは、テーマパーク、リゾート、クルーズ船、ユニークなバケーション体験、製品などを通じて、ディズニーのストーリーとフランチャイズの魔法を世界中に届けています。ディズニーは、米国、欧州、アジアの6つのリゾート、トップレーティングのクルーズライン、人気のバケーションオーナーシッププログラム、受賞歴のあるガイド付きファミリーアドベンチャービジネスを有し、旅行業界でひときわ輝いています。さらに、ディズニーのグローバルコンシューマー製品事業には、世界をリードするライセンスビジネス、世界最大の子ども向け出版ブランド、あらゆるプラットフォームのゲームにおける世界有数のライセンシング、世界中のロケーションおよびオンラインのディズニーストアがあります。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Walt Disney Attractions Technology LLC という事業部門の一つである Disney Experiencesでのお仕事です。
Walt Disney Attractions Technology LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。