Area Manager-Entertainment Technical Maintenance

About the Role & Team

As an Area Manager - Entertainment Technical Maintenance you will provide command and control leadership to Tech and Show Services, union hourly, non-union hourly, and support Cast assigned to a department’s crews in all shifts, driving consistency among the various teams within the department.

What You Will Do:

• You will lead and supervise performance to organizational targets and goals to include Cast Member safety goals, financial targets, new project development/special events, personnel/staffing targets, project due dates, preventative maintenance strategy/completion, reliability targets, and reactive repair work to support operational park hours.

• You will communicate in real time, as required, to leaders in your reporting structure as well as leaders of other organizations that are considered clients.

Management and Leadership

• Project a positive image and energy, drive motivation in the workforce, while ensuring a culture of fairness and accountability.

• Develop and implement safety strategies that continue to improve the safety of Guest and Cast, promoting a safety culture of proactively addressing concerns and thoroughly investigating every injury or near miss.

• Build a culture within your team that applies urgency to problem solving and implementation.

• Mentor, train, and coach Cast Members on how to perform their job safely and effectively.

• Work with Senior Manager and Integrated Facilities Planning (IFP) team to support IFP job development and priorities.

• Understand the IATSE, CMC, and other related contracts to administer the guidelines fairly and consistently.

• Strive for continuous improvement, driving strategic measures to improve guest service, cast support and operational/equipment efficiency

Technical Capability

• Effectively lead projects including scope development, budgeting, resource management, scheduling, and communication.

• Demonstrate technical capability in applicable areas such as overall entertainment offerings, mechanical, electrical, controls, etc. Improve technical proficiencies in areas that are not a strength.

• Demonstrate technical proficiency with our safety programs, standards, and department business practices and policies.

• Ensure quality of completed preventive maintenance and reconcile to job plans.

• Demonstrate and apply strong computer skills and embrace technology.

Relationships

• Cultivate relationships within FOS and Entertainment, as well as other partners and clients to advance business goals.

• Develop and maintain relationships with reporting Cast and handle conflict resolution.

• Honor your commitments to strengthen collaborations with Cast Members.

• Maintain a positive relationship with union representatives

Required Qualifications & Skills:

• 1 year of leadership experience.

• Ability to effectively communicate and collaborate with all levels of organization.

• Ability to access equipment pits, work platforms, catwalks, roofs, and similar areas via ladder.

• Experience working in a Maintenance/Technical environment.

• Demonstrated proficiency in reading blueprints and schematic drawings.

• Proficiency with MAXIMO.

• Proven experience and strong understanding of process control & mechanical/electrical systems.

• Guest Service experience.

• Demonstrated experience with administrative and human resource processes.

• Strong verbal and written communication skills.

• Demonstrated problem solving skills.

• Computer proficiency within a Windows environment.

• This position will require a flexible work schedule, including weekends and holidays and first/second/third shifts as needed.

• This position includes work from ladders, elevated platforms, and confined spaces.

Preferred Qualifications:

• 5+ years of leadership and technical experience.

• Experience with budgets and scheduling management.

• Strong background in maintenance management.

Education:

• BA/BS degree in technical field of study or proven experience in related field.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The hiring range for this position in California is $123,000 to $152,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.